Refund policy

We want you to love your scent. Because perfume is a personal care product, we accept returns and exchanges only under the conditions below, to protect every customer's health and the quality of our products. By placing an order, you agree to this policy.

1. Returns and exchanges

You can request a return or an exchange within 14 days of receiving your order, as long as:

  • The box has not been opened, and its seal/wrap is intact.
  • The bottle has not been used or sprayed, and nothing is missing from the original packaging.
  • You send us your order number (proof of purchase).

A box that has been opened, a broken seal, or a used bottle cannot be returned or exchanged, unless the product arrived damaged, defective or wrong (see section 3). We inspect every returned item, and if it does not meet these conditions we will send it back to you at your own shipping cost.

2. Items that cannot be returned

  • Opened or used products.
  • 10 ml sizes, samples and discovery sets: these are made for trying a scent, so all sales are final.
  • Free gifts, and products bought as part of a promotion if the free gift is not returned with them.

3. Damaged, defective or wrong items

If your order arrives damaged, leaking, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the product and the package (an unboxing video helps us solve it faster). After checking, we will replace the item or refund you, and we cover the shipping cost in this case. Requests made after 48 hours may not be accepted.

4. How to request a return or exchange

  1. Message us on WhatsApp: +20 100 004 4249 with your order number and the reason.
  2. We will confirm whether the item is eligible and arrange the pickup. Items sent back without contacting us first will not be accepted.

5. Shipping costs

If you change your mind (the item is not damaged, defective or wrong), the shipping cost in both directions is paid by you, and the original shipping fee is not refundable. For exchanges, any price difference must be paid before the new item is shipped.

6. Refunds

Once we receive and inspect the returned item, we will tell you whether the refund is approved. Approved refunds are made within 7–14 working days: to the original card for online payments, or by bank transfer or mobile wallet for cash on delivery orders. Your bank or wallet provider may take extra time to show the refund.

7. Cancelling an order

You can cancel your order free of charge before it is shipped by messaging us on WhatsApp. Once the order has been shipped, it is treated as a return under this policy.

8. Questions

Message us on WhatsApp and we will be happy to help.